Job Details
Job Title: Customer Services Advisor
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Location: Unit 600 The Quadrant, Ash Ridge Road, Bristol, BS32 4QA
Closing Date: Friday 19th July 2024
Summary of Role
As a Customer Services Advisor, you will provide market leading customer service to all sales channels including the Bailey retailer network, Bailey end consumers, PRIMA trade and PRIMA end consumers. You will also be responsible for reviewing and processing Bailey warranty claims.
You will work closely and collaboratively with other team members as well as internal departments such as PRIMA Operations, Bailey Product Performance, Bailey Repairs and Group Marketing. You will communicate professionally and proficiently with external stakeholders such as suppliers and courier providers when handling outstanding queries or complaints.
Specific responsibilities
- Provide excellent customer service at all times, ensuring a positive ‘can do’ approach to queries, warranty claims, and complaints
- Receive and respond to customer contact via telephone, e-mail and letter. Ensuring that you capture the detail of each query, understand the customer’s expectation and respond within departmental SLA timescales
- Demonstrate problem-solving skills and an ability to work in a fast-paced environment, managing difficult conversations with customers when they arise
- Be professional and polite in written and spoken communications to all parties, including internal and external stakeholders
- Confidently complete a variety of workload requirements: emails, phone calls, warranty claims, locating part numbers referring to technical drawings and BOMs, and process all on internal systems as required
- Work closely and collaboratively with all members of the Aftercare team in support of resolving customer issues
- Work to achieve individual KPI’s which contribute to the success of departmental KPIs
- Demonstrate a willingness to learn and develop, always seek to learn new ways of working and improving product knowledge
- Participate in product knowledge sessions, training sessions and daily huddles as arranged by your line manager
- Engage with personal development and communicate any training needs to your line manager
- Be positive and adaptable to new ways of working, contribute to new ideas for continuous improvement of current processes. Proactively provide feedback to your line manager
- Perform ad-hoc tasks as requested by your Line Manager.
Requirements
- Experience of handling incoming phone calls regarding queries from different sales channels
- Experience of adhering to KPIs and targets set for team success
- Experience of complaints and escalations handling
- Good communication skills, both written and verbal
- Strong organisational skills
- Positive “can do” attitude
- Self-motivated and driven
- Computer literate, able to use Microsoft packages, experience of dealing with bespoke systems
- Experience of working in a manufacturing or retail environment desirable
- Experience of processing warranty claims or dealing with technical matters desirable
Adherence to all health and safety procedures
How to Apply
If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.
By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy
Job Details
Job Title: Caravan Production Manufacturing Team Leader
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Location: South Liberty Lane, Bristol, BS3 2SS
Closing Date: Friday 19th July 2024
Summary of Role
As one of our Manufacturing Team Leaders, you will be responsible for leading and coordinating the daily activities of your team to ensure all targets are hit and delivered on time, to the agreed standard.
This role places high premiums on effective teamwork, leadership, clear communication, initiative, achieving and maintaining production efficiency. Most importantly, the postholder will need an unwavering dedication to the quality of the product produced.
Specific responsibilities
Operations
- Responsible for setting the standard each day; ensuring team members understand exactly what is expected of them at all times, checking team members are wearing the correct uniform, are wearing relevant PPE
- Understand and own team targets, ensuring all team members understand their contribution to the overall department and business goals
- Promoting a positive work environment, fostering all HR policies to ensure consistency and fairness in managing absence and conflict to ensure this does not have a negative impact on the wider team
- Own your areas downtime issues, recording information and providing commentary where necessary for reasons for not achieving cycle times
- Lead and show pride in where you work – keeping benches, walkways, and tools clean and tidy at all times. Ensure all tooling is located and locked away at the end of each shift, any defected tools reported and replaced in a timely manner
- Responsible for managing and reducing the cost and use of consumables within your teams
- Attending all relevant Production and Quality meetings.
Team Development
- Motivate and drive team members to continually achieve excellence in all aspects of their work
- Act as communications hub for the team, cascading important and timely information in a positive and professional manner
- Conduct team toolbox talk at the start of every shift including H&S issues/quality problems from previous day, today’s build program, material/resource issues and AOB
- Responsible for your area’s skills matrices, you will allocate resource to process maps every morning. Any gaps will be identified, and training plans put into place
- Responsible for grade change interviews, appraisals, and temp to perm interview process. You will ensure that team members are aware of development gaps and create training plans to support them develop through the grading process
- Conduct all team members return to works, ensuring paperwork is completed timely and sent to HR. Raising any issues promptly with your Line Manager or HR
- Deal promptly with holiday requests and absence issues, following agreed internal processes
- Train each team member against the approved Standard Operating Procedure, ensuring they understand each operation along with the associated risks, working with Quality to demonstrate competency
- Ensure all new starters have a full induction into your area and department, including ensuring they signed off on all relevant safety procedures (including fire safety and first aid); are made aware of the PPE required within the work stations/around the company; made aware of work activities they are not allowed to perform unless they have had adequate training and approval (i.e. Forklifts, Hoist lifting, Sling inspection and Tractor driving)
Quality & Continuous Improvement
- Ensure each team member clearly understands the quality requirements for each operation and the implications of error. Feed issues back into the relevant departments to resolve issues in a timely manner
- Ensure all tooling is maintained, fit for purpose and all daily checks are carried out relevant to equipment used in your areas
- Responsible for the standard of work in your team, communicate out the standard, report poor standard and organise support or training where necessary
- Follow the reject process, record all non-conforming parts on to the tracker and report any in-house or supplier damage to rectify. Ensure this is done in a timely manner to minimise impact to production
- Identify issues and work with relevant departments to find solutions to problems. Identify improvements with a drive to makes everything safer and better
- Responsible for all downstream quality problems that emanate and are attributable to your own area and are recorded on works card, including: Type of fault, action any simple repairs quickly without affecting the line takt time or any larger problems to be recorded and the Line Manager notified
- Assist the Continuous Improvement Engineers in reviewing Standard Operation Sheets and Risk Assessments, ensuring team members are signed off against these before commencing work.
Health & Safety/COSHH
- Own and drive a safety culture within your team. Take ownership of accident reporting and route cause analysis. Challenging poor standards and behaviors every day. Working with the H&S Manager to complete risk assessments and ensure teams are aware and sign off against updates and operating changes. Challenging others who visit your area and are not following your own safety protocols
- In conjunction with the Standard Operation Procedures and Risk Assessments, instruct the team member on the safe use of equipment
- Ensure all mechanical & electrical equipment is PAT compliant, certified, labelled, inspected, and approved by appropriate signee
- Ensure the COSHH data sheet & associated risk assessments for all substances are located near each station. Ensure the team is fully briefed on the substances used within the section, associated risks, and remedial action for any nonconformance
- Ensure all PPE identified by the Risk Assessment is worn correctly & signed for by the team member upon issue or replacement.
Requirements
- A confident communicator; able to present information to your team and clearly describe what is expected of each team member
- Positive mindset and approach to tasks; able to keep momentum and provide encouragement at all times
- Good literacy and numeracy skills; able to interpret data, write communication fit for purpose, communicate instructions, procedures, and record data
- A true leader; able to coach and inspire those around them through their actions, professionalism, and desire to succeed
- Good stakeholder management; able to work interdepartmentally to enable project activity and provide additional management support
- Driven with a desire to achieve the best every day; able to efficiently manage poor standards
- Able to plan and manage multiple tasks and interests
- Computer literate; able to effectively use Microsoft products and systems
- Adherence to all health and safety procedures
How to Apply
If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.
By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy
Job Details
Job Title: Reliability & Planning Engineer
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Location: South Liberty Lane, Bristol, BS3 2SS
Closing Date: Friday 19th July 2024
Summary of Role
Working to support the efficient delivery of maintenance activities across the Bailey sites BUK, BLP and BPA, as the Reliability & Planning Engineer you will be responsible for implementing, developing and administering the site CMMS system. To analyse equipment reliability data to highlight poor performing assets and be an active member of corrective action teams.
Specific responsibilities
- Organising and planning workload to reflect priorities and deadlines
- Daily management, administration and development of the maintenance CMMS system and be the site champion
- Drive a proactive and predictive maintenance strategy using techniques such as thermal imaging, oil analysis, vibration analysis, collating and analysing data accordingly, through proven modern methods whilst driving plant reliability through the site PPM system
- Plan and schedule maintenance work orders and work requests from other departments for both Bailey internal maintenance team and external contractors
- Plan, schedule and coordinate shutdown maintenance activities
- To assist and develop a culture towards a preventative/predictive maintenance strategy
- Lead and support equipment reliability improvements and support a CI and TPM culture with other departments
- Work with operations to update the maintenance plan as a result of changes to the day-to-day operation, to minimise schedule disruption
- Understanding maintenance facility site-wide risks and compliance, be actively involved in the activities in managing and improving systems
- Cost effective procurement of spare parts and services in support of maintenance activities, coordinating with suppliers, OEMs and contractors
- Day to day management of maintenance stores to identify, establish and maintain min/max critical spares holdings
- Responsible for ensuring all site maintenance related record keeping and asset register data is accurate and up to date, including gathering and organising historical data as necessary to ensure compliance
Requirements
- Engineering qualification desirable and experience of working in a maintenance department ideally in a manufacturing industry
- Previous knowledge of Computerized Maintenance Management Software (CMMS)
- IT Literate – Data entry, analyze data, spreadsheets and MS Office packages
- Effective communicator at all levels and able to build effective working relationships in a fast-paced environment
- Self-starter with a proactive ‘can-do’ attitude, able to work under own initiative and able to guide and coach team members in new ways of working
- Excellent planning and organizational skills are essential
- Highly organized
- Able to react to changing priorities in a fast-paced environment
How to Apply
If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.
By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy
Job Details
Job Title: Quality In-Line Inspector
Contract Type: Permanent
Salary: Competitive
Hours: 39 hours per week
Location: South Liberty Lane, Bristol, BS3 2SS
Closing Date: Friday 19th July 2024
Summary of Role
As the Quality Inspector, you will be engaged in the manufacture of Caravans, Motorhomes and Campervans, delivering a dynamic quality culture that engages all parts of the Company.
You will work in set locations around the production line to ensure production inspection requirements for each location as the product is assembled, acting as a catalyst for change and improvement.
Whilst reporting directly to the Quality team leader, you will interface with other areas and departments within the company. This challenging position places high premiums on unwavering dedication to quality in all aspects of the business; attention to detail, effective teamwork, clear communication, initiative, and intelligent judgment.
Specific responsibilities
- Inspect the finished work of Operatives following quality audit sheets and agreed standards, ensuring all faults are accurately recorded and fed back to the relevant stakeholders,
- Checks will include the following items: Cosmetic defects, Fit & Finish, Functional items & Missing parts,
- Working with operatives and Team Leaders, provide support and guidance when standards have not been met and work with production to correct issue. Through training, coaching and escalation where necessary,
- Work alongside and support Rectifiers to discuss and agree actions to fix issues or concerns with quality,
- Sign-off vehicles at the end of line against agreed standards, informing Team Leader where standard is below expectations and work collaboratively with Team Leader and Rectification teams to achieve right first time (RFT) where possible,
- Understand the product quality requirements for all existing and new products, assisting with the design of quality inspection processes,
- Publish KPI’s that reflect the Quality performance for your area, ensuring communication boards are kept informative and presentable and allow clear communication back to the source of each non-conformance. Escalate any ongoing or ‘A’ grade concerns where applicable.
Requirements
- Experienced in Quality inspection, but not essential
- Quality driven, with an attention to detail
- Good communication skills
- Lead by example
- Physically capable of performing all the manual roles
- Positive approach to work and colleagues
- Excellent time keeping and attendance
Adherence to all health and safety procedures
How to Apply
If you would like to apply for this vacancy, please click the ‘Apply Now’ button below to apply via email. Please ensure you include your CV (and covering letter, if you wish) and state the role you are applying for. The HR team will be in touch within 48 hours to acknowledge your application and to advise next steps.
By applying to this role, you confirm you have read and agreed to Bailey’s Candidate GDPR policy