Bailey strikes double-gold in Practical Caravan Magazine Customer Satisfaction Survey 2020
Bailey accounted for 22% of the total responses in the new caravan survey, achieved an overall satisfaction rating of 82% in the survey and in doing so secured a coveted Gold Award. This represents a 3.3% increase on the previous years’ score which itself was 3.3% higher than the year before that. Particularly encouraging were the supplementary figures showing that of the UK manufacturers, Bailey also had the highest proportion of fault free new caravans in use.
The picture was similar in the pre-owned caravan survey where Bailey secured a second Gold Award with an overall satisfaction rating of 86%, emphasising the longevity of its products in use and why they remain so highly sought after as pre-owned purchases.
The Bailey Retailer Network also put in a strong showing in this year’s survey securing a collective total of three gold and four silver awards. Particular credit should go to Winchester Caravans who achieved the highest overall satisfaction rating for a Retailer in the new caravan survey.
Managing Director, Nick Howard stated “We take a lot of positives from our showing in this years’ Practical Caravan Survey. Total customer satisfaction is top priority at Bailey and this independent owner feedback shows that we are on the right track in terms of product performance and customer service. However we shall be looking closely at the findings of the report to identify the areas which we can improve upon to take ourselves forward”.
The Practical Caravan Owner Satisfaction Survey is compiled using direct customer feedback on all aspects of ownership on an annual basis. Full results can be found in the March Issue of Practical Caravan Magazine and on their web site at www.practicalcaravan.com
